Upload a video
Add a video file you already have to Zidi. It is ready to watch and share as soon as the upload finishes.
Available on: Free, Starter and Pro. On Free, each upload can be up to 5 minutes and 1 GB.
On Free, an upload follows the same rule as a recording: up to 5 minutes long, and it counts toward your 10-video limit. Files can be up to 1 GB. The dialog shows "Free plan: up to 5 minutes and 1 GB per video". Starter and Pro have no length limit.
Upload a file
- Optional: in My Library, open the folder where you want the video.
- In the top bar, click Upload. On a narrow window the button shows only an upload icon. The Upload Your Video dialog opens.
- Click Choose a video file, or drag a file onto the dialog. Zidi shows the file name, its size and its length. On Free, it shows "Checking video length…" first, and Start Upload stays off until the length is known.
- Click Start Upload. A progress bar shows "Uploading to cloud..." with a percentage.
- Wait for Upload Complete! and "Video uploaded successfully!". The dialog closes after 2 seconds.
You can upload one file at a time. There are no title, description or folder fields in the dialog.
Keep the dialog open until the upload finishes. Closing it cancels the upload.
Accepted formats
The dialog lists "MP4, MOV, AVI, WebM".
| Format | Accepted? |
|---|---|
| MP4 (.mp4) | Yes |
| MOV (.mov) | Yes |
| WebM (.webm) | Yes |
| AVI (.avi) | Some files, depending on how your browser labels them |
| MKV and other formats | No |
Zidi checks the type your browser reports for the file. If an AVI file is refused, convert it to MP4 and upload again. After the upload, Zidi also checks that the file content matches its type.
Zidi does not convert uploaded files. For the widest playback support, upload MP4.
File size limits
| Plan | Largest file |
|---|---|
| Free | 1 GB per file, and up to 5 minutes per video |
| Starter | 2 GB per file |
| Pro | 5 GB per file |
Starter and Pro have no monthly limit on the number of uploads. On Free, every upload counts toward your 10-video limit. See upload limits by plan.
Where your upload goes
The video goes into the My Library folder you had open when you clicked Upload. If no folder was open, it goes to the top level of My Library. Its title is the file name without the extension.
Uploads always go to your own library. You cannot upload straight into a team library.
After the upload
There is no processing step. Your video is ready as soon as the upload finishes. Zidi does not start captions or other AI features on its own. Start them from the video when you need them.
Troubleshooting
"Invalid file type. Please select a video file (MP4, MOV, AVI, WebM)."
Your browser did not report the file as one of the accepted types. MKV files and some AVI files show this. Convert the file to MP4, then upload again.
"File size exceeds 2048 MB limit for your plan."
The file is larger than your plan allows. The limit reads 1024 MB on Free, 2048 MB on Starter and 5120 MB on Pro. Make the file smaller, or upgrade from Billing. Zidi checks the size before the upload starts, so nothing is uploaded.
"This video is … long. Free plan uploads can be up to 5 minutes. Upgrade to Starter or Pro to upload longer videos."
Your account is on the Free plan and the video is longer than 5 minutes. Zidi shows this as soon as you choose the file, before anything uploads, with an Upgrade plan button that opens Billing. Trim the video to 5 minutes or less, or upgrade.
"We couldn't read this video's length. Free plan uploads must be 5 minutes or shorter. Try an MP4 or WebM file, or upgrade to Starter or Pro."
On Free, Zidi needs the video's length before it uploads, and your browser could not read it. This happens with AVI files, which browsers cannot read, and with some MOV files. Convert the file to MP4 and try again, or upgrade.
"Free plan limit reached (10 videos). Upgrade or invite teammates to increase your limit."
Uploads count toward the Free video limit, like recordings. Zidi checks this before the upload starts. Delete a video, invite teammates, or upgrade. See The Free plan video limit.
"File content does not match its declared type."
The file name or type says it is a video, but the content is something else, or the file is damaged. Export the video again as MP4 and upload it.
"Too many upload requests. Please wait and retry."
You started more than 10 uploads in one minute. Wait a minute, then try again.
"Upload failed (HTTP …)" or "Network error during upload"
The transfer was interrupted. Check your connection, then start the upload again. If the upload link expired, Zidi gets a new one and retries once on its own.
"Upload not found. Please try uploading the file again."
Zidi could not find the uploaded file to finish the upload. Start the upload again.
"Failed to save video metadata"
The file uploaded, but Zidi could not create the video. Try again. If it keeps happening, contact support.
For more help, see Troubleshooting: uploading.
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