Contact support

Zidi support works by email. Write to support@zidi.ai with the details below, and we will reply by email.

Before you write

Many problems have a quick fix. Search Troubleshooting for the exact message you see, or check the frequently asked questions.

Email support

Send your message to support@zidi.ai. Send it from the email address you use to sign in to Zidi, so we can find your account. If you cannot, include that address in the message.

What to include

The more of these you include, the faster we can help:

• Video link: the link to the video involved. Copy it with Copy link on the video page, or copy the address from your browser.
• Browser and computer: for example, Chrome on Windows 11 or Safari on macOS. Say whether you used the web app or the Chrome extension.
• Steps: what you clicked, in order, and what you expected to happen.
• Exact error text: copy the message word for word, or add a screenshot of it.
• When it happened: the date and roughly the time, with your time zone.
• For billing questions: the date and amount from the History tab on the Billing page.
• For integrations: the name of the integration and any message shown in Recent Sync Activity on the Integrations page, if that section appears.

Feature requests and feedback

Send ideas and feedback to support@zidi.ai, with "Feature request" in the subject line.