Frequently asked questions
Short answers to common questions. Each answer links to the page with the full details. If something is not working, see Troubleshooting, or email support@zidi.ai.
Plans and pricing
Which plans does Zidi offer?
Three: Free, Starter and Pro. Paid plans are priced per seat, and you can pay monthly or yearly. Every new account starts on Free. See Plans and limits for prices and every limit.
Is there a free trial?
No. Starter and Pro have no free trial. The Free plan has no time limit, so you can use it for as long as you like. See Compare plans.
How do I upgrade, downgrade or cancel?
In the sidebar, click Billing and open the Plans tab. Click Upgrade or Downgrade on a plan, or Cancel Subscription on your current plan. Downgrades and cancellations take effect at the end of your billing period, and you keep your paid features until then. Upgrades take effect straight away. You can undo a scheduled downgrade with Keep Current Plan, but you cannot undo Cancel Subscription. See Manage your subscription.
What happens to my videos if my paid plan ends?
Your account moves to Free. If you have more videos than the Free plan keeps, you have 90 days to upgrade again. After that, Zidi permanently deletes your oldest videos beyond the limit and keeps your newest ones. Team members on your plan are removed. See Manage your subscription.
Recording
How long can a recording be?
5 minutes on Free, and 2 hours on Starter and Pro. Paused time does not count. The Chrome extension warns about a "90 minute limit", but its recordings also stop at 2 hours. See Recording limits.
How many videos can I keep on the Free plan?
10. Each teammate who accepts your invite adds 5 more, up to 25 extra. Every video you create counts, including editor copies. Starter and Pro have no video limit. See Plans and limits.
Can I use the Chrome extension on the Free plan?
No. The extension records only for people on Starter or Pro, or with a paid seat on a team. On Free, it shows "Unlock Pro to get started". You can still record on Free with the Record button in the web app. See Chrome extension.
Can I upload video files I already have?
Yes, on every plan. You can upload MP4, MOV and WebM files, one at a time. MKV files are not accepted. On Free, each upload can be up to 5 minutes and 1 GB. See Upload a video file.
Editing and downloads
Why is there a copy named "… - Edited" in my library?
When you click Open in Editor, Zidi makes a copy for you to edit. The copy appears straight away, in the same folder as the original. Timeline edits and AI Tools such as subtitles, dubbing and voice change all work on the copy. Open in Editor never changes your original video. See Video editor.
Can I download my videos?
Yes, on Starter and Pro. Click Download on the video page. Edited videos are exported as MP4 at 30 frames per second, for example 1920 × 1080 for a 16:9 video. There is no 4K option. Free users cannot download. See Your video library.
Can I restore a deleted video?
No. Deleting a video is permanent, and there is no trash for videos. Deleting a folder does not delete its videos; they move back to the top of your library. See Your video library.
Sharing and privacy
Who can watch my videos?
Anyone who has the link. Zidi has no private setting. Links are long and hard to guess, search engines do not index them, and they do not expire. To limit who can watch, add a password. See Share a video.
How do I password-protect a video?
Open the video page and click Set Password in the password panel. It is not in the Share window. Viewers then enter the password before they watch. Campaign links for the video ask for it too. See Password-protect a video.
Can viewers download my video?
The share page has no Download button. See Share a video.
Will I know when someone watches?
Plain share links are anonymous, and Zidi sends no email or in-app alert when someone watches. To see who watched, send a tracked link or run a campaign. On Pro, you can also get alerts in Slack.
Can I embed a video on my website?
Yes. On the video page, click Share, open the Embed tab and click Copy embed code. Your site must use HTTPS. The embed shows the whole Zidi watch page, not only the player. See Embed on a website.
AI and credits
Which AI features are free?
Captions, transcripts, summaries, chapters, translation and AI Cleanup work on every plan and use no credits. Chat with a video needs Starter or Pro but uses no credits. AI Dubbing needs Starter or Pro and uses credits, on every video, including videos shared to a Team Library. Voice Changer works on any plan and uses credits. Both always use the credits of the person who owns the video. See AI credits.
How do credits work?
You buy credits in one-time packs from Billing → Add Credits. No plan includes credits, and credits never expire. Only AI Dubbing and Voice Changer use them, charged per started minute of video. A dub that fails costs nothing. See AI credits.
What is the daily AI limit?
Chat, summaries, chapters and translation share a daily usage limit. When you reach it, you see "Daily AI usage limit reached. It resets on a rolling 24-hour window." Try again later. See The daily AI limit.
Which languages do captions and dubbing support?
Captions detect the spoken language automatically; you cannot pick it. Translation offers 91 languages. AI Dubbing supports 29 languages, including English. See Captions and subtitles and AI dubbing and voice changer.
Integrations
Which integrations are there, and which plan do I need?
Eight CRMs (HubSpot, Salesforce, Zoho CRM, Copper, Close, ActiveCampaign, Freshsales and Monday.com), Zapier, Make.com, Slack and seven tracking pixels. All of them need Pro; Starter is not enough. Starter can use a campaign's Custom Webhook. Claude and ChatGPT also connect, on every plan; see Claude and ChatGPT. You can connect several at once. If you leave Pro, CRM pushes at launch, campaign updates to your CRM, CRM notes for tracked links, Zapier, Make.com, Slack and pixels all stop. Nothing from that time is saved up to send later. After you upgrade, a campaign recipient's next visit updates your CRM with where they are now. After a switch from Pro to Starter, you may need to reconnect Zidi in Zapier once you upgrade again. See Integrations overview.
What happens when I disconnect an integration?
Zidi stops sending data, and data already in the other tool stays there. For HubSpot, Salesforce, Zoho CRM and Close, Zidi also tries to end its access in that CRM. To be sure, check the CRM's connected apps and remove Zidi there. For Copper, remove Zidi in Copper's own settings too: under Active Integrations if you signed in with Copper, or delete the API key if you used one. For ActiveCampaign, Freshsales and Monday.com, Zidi deletes the saved API key; replace the key in the CRM if you want it retired. For Zapier, also remove Zidi under My Apps on zapier.com. See How CRM sync works.
Account
How can I sign in?
With your email and password, or with Continue with Google. There is no other sign-in method. See Create your account.
Can I change my email address?
No. You can change your name and password in Account Settings, and your picture from the menu under your picture at the top right. Your email cannot be changed. See Account settings.
How do I delete my account, and can I undo it?
Click your picture at the top right and choose Account. Click I want to delete my account, type DELETE, enter your password if you have one, and click Delete Account. If you own a team with other members, remove them first. Deleting also cancels your subscription. Your data is kept for 30 days, and signing in again within that time restores the account. See Account settings.
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